Privacy Policy

1. Data We Collect

We may collect the following categories of personal data, depending on how you interact with our website:

• Contact information: your name and email address, submitted voluntarily via our contact form. This is the primary way we receive personal data.
• Usage data: if analytics storage is accepted, anonymised information about how pages are navigated — browser type, session duration, pages visited. This is collected in aggregate and is not linked to your identity.
• Cookie and storage preferences: your choices regarding analytics, advertising, and personalisation are stored locally in your browser via localStorage.
• Advertising data: if advertising storage is accepted, data may be collected by third-party advertising networks to measure and personalise advertising. This is subject to those providers' own privacy policies.

2. How Data is Collected

• Contact forms: data submitted through the form on our website is received by us directly. We do not use third-party form processors that retain your data independently.
• Browser localStorage: cookie consent preferences are saved to your own browser storage. No server-side session data is created.
• Analytics tools: if you have consented, usage data is collected by analytics software operating under your accepted preferences.

3. Legal Basis for Processing

• Consent: where you have submitted a contact form or accepted specific cookie categories, processing is based on your consent, which may be withdrawn at any time.
• Legitimate interest: responding to an enquiry and maintaining the security and basic functionality of the website falls within our legitimate interest in operating the service.
• Contractual necessity: where you engage us for a service, processing your contact details is necessary to fulfil that engagement.

4. How We Use Your Data

• To respond to your enquiry and arrange any requested service.
• To maintain a record of correspondence related to service delivery.
• To improve the website based on anonymised usage patterns, where analytics consent has been given.
• We do not use your data for unsolicited marketing and we do not share it with third parties for their own marketing purposes.

5. Data Retention

• Contact details submitted via the form are retained for as long as is reasonably necessary to address your enquiry and any follow-up service correspondence.
• If no service engagement follows, contact data is deleted within six months of the initial message.
• Cookie preference data stored in your browser remains until you clear it or update your preferences.

6. Data Protection Measures

• Encryption in transit: this website uses HTTPS to ensure data submitted via forms is encrypted between your browser and our server.
• Access controls: access to any personal data received via enquiry forms is limited to those within our team who need it to respond to you.
• Breach notification: in the event of a data breach affecting your personal information, we will notify you and relevant authorities in accordance with applicable law.
• No third-party data sales: we do not sell, license, or otherwise transfer your personal data to external parties for commercial use.

7. Your Rights

You have the following rights in relation to personal data we hold about you:

• Right of access: you may request a copy of any personal data we hold about you.
• Right to rectification: if you believe data we hold is inaccurate or incomplete, you may ask us to correct it.
• Right to erasure: you may request that we delete personal data we hold about you, where there is no overriding legal reason to retain it.
• Right to data portability: you may ask for your data in a structured, commonly used format to transfer to another service.
• Right to object: you may object to certain types of processing, including direct marketing and processing based on legitimate interest.
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of earlier processing.

To exercise any of these rights, please use the contact form on our Contact page. We will acknowledge your request promptly and respond within a reasonable timeframe.

Your Rights and Opt-Out Instructions